bgn999 handles your information with a clear purpose: to operate your wallet, process transactions through Nagad, Rocket and Upay, and keep your session secure. This policy sets out exactly what data we hold, how long we keep it, and the steps you can take to review or correct it. Access to this platform depends on your local law and eligible regions.
Account data handled transparently
Nagad, Rocket, Upay transaction records
Your right to review and correct
Session and cookie controls
POLICY POSTURE
How bgn999 Collects and Uses Your Information
When you open an account, we collect the details you enter directly: your name, contact information, and the wallet identifiers linked to your chosen payment method — whether that is Nagad, Rocket or Upay. We also collect technical data your device sends automatically when you connect, such as browser type, IP address and session timestamps. This technical data helps us detect unusual access patterns and protect your account. We use your information for four purposes only: to operate your account, to process and reconcile wallet transactions, to respond to support requests, and to meet any record-keeping obligations that apply in the jurisdiction where we operate. We do not sell your information to third parties. We do not share it with advertising networks. If a third-party payment processor handles a Nagad or Rocket transaction on our behalf, that processor receives only the data required to complete the transfer — nothing more. Retention periods vary by data type. Session logs are held for a defined operational window. Transaction records linked to Nagad, Rocket or Upay are kept for as long as required by applicable financial record rules. If you close your account, we will delete or anonymise personal data that no longer serves an active purpose, subject to any legal hold that applies. All questions about retention can be directed to our support team through the contact routes shown in this policy.
Nagad wallet identifier
Rocket payment record
Upay transaction log
Session timestamp
Account contact detail
POLICY COVERAGE MAP
Where This Policy Applies and What It Does Not Cover
This policy covers data we hold directly as the account operator. It does not extend to third-party services that operate under their own terms. Before using any linked service, check its separate policy. Availability of this platform and its data practices depends on your local law and the eligible regions we serve.
Account Access
Data collected during login, registration and session activity falls fully inside this policy. We control how it is stored, who can view it and when it is deleted. You can request a summary of this data through our support route at any time.
Wallet Transactions
Payment records created when you use Nagad, Rocket or Upay are covered here for the portion we handle. The wallet provider's own data practices apply to the segment processed on their infrastructure. We only retain the reference and amount data needed for reconciliation.
Site Content and Cookies
Cookies and local storage files placed by our own site are covered by this policy. You can adjust cookie preferences through your browser settings. We use cookies to maintain your session state and to remember display preferences — not for cross-site advertising tracking.
Third-Party Services
Links to external payment gateways, identity verification services or support tools operate under their own policies. We do not control how those services handle your data once a handoff occurs. Always review the third-party policy before submitting information to an external screen.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You have concrete steps available to you — not just abstract rights. If you want to see the personal data we hold, you can submit a data-access request through the support channel listed in this policy. We will respond with a readable summary of what we have on file for your account. If any detail is wrong — a mis-entered contact number, an outdated wallet reference — you can ask us to correct it and we will update the record promptly. You can also ask us to delete data that is no longer needed for an active account purpose, subject to any retention obligation that applies under local financial or regulatory rules. If you believe we have handled your data incorrectly, you can raise a formal query with our support team. We treat every data query as a priority support case. Depending on your local law and eligible region, additional statutory rights may apply beyond what is listed here — our support team can clarify what applies to your situation.
Review Your Records
Submit a data-access request through our support route. We will compile and share a readable account of the personal data we hold for you, including contact details and transaction references linked to your wallet.
Correct Account Details
If a name, contact number or Nagad/Rocket/Upay wallet reference in your account is incorrect, contact support with the correction. We update records once the request is verified through your account login.
Raise a Data Query
If you believe your data has been handled outside the terms of this policy, open a support case and describe the concern. We log every data query formally and follow up within the response window shown in the support section.
Request Data Deletion
You can request deletion of personal data that serves no active account or legal purpose. We will confirm what can be removed and what must be retained under applicable record-keeping rules before processing the request.
DATA CONTACT ROUTES
How to Reach Us About This Policy
All data and privacy questions are handled through the same support routes we use for account help. There is no separate privacy desk — submit your query through the channel that works best for you and mark it as a data or privacy matter so it is routed correctly. We do not publish support hours we cannot verify, so response timing is shown inside your account dashboard once a case is open.
Live Chat Support
Open the chat widget from any page while signed in. State that your query is about data or privacy. The agent will log it as a formal data request and escalate if needed. This is the quickest route for account-specific questions.
Email Support
Send your data request or correction query to the support email address shown in your account settings page. Include your registered contact detail and a clear description of what you are asking for. Email is the recommended route for deletion requests.
Account Help Centre
The help section inside your signed-in account area lists current policy documents and the steps for common data requests. Check there first — many correction and access requests can be started directly from that page without opening a support case.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
Our approach to data protection is built around four areas: what we store, how long we store it, who can access it, and how you can change or remove it. Each area is described below so you can make an informed decision about using this platform. Access and data practices depend on your local law and eligible regions.
Storage and Security
Account data and transaction records are stored on access-controlled infrastructure. Internal access is restricted to staff roles that require it for account operations. We do not store full payment credentials for Nagad, Rocket or Upay — only the reference tokens needed for reconciliation.
Cookies and Session Data
We use session cookies to keep you signed in and to remember your display preferences. We do not use third-party advertising cookies. You can clear session cookies through your browser settings at any time; doing so will sign you out of your current session.
Retention and Deletion
We keep transaction records for as long as applicable financial rules require. Account profile data is deleted or anonymised when your account is closed and no legal hold applies. You can request a retention schedule for your specific data type through our support route.
Policy Updates
When we update this policy, we post the revised version at this address and note the change date at the top of the document. Continuing to use the platform after a policy update means you have reviewed the revised terms. If you have questions about a change, contact support before continuing.
POLICY FAQ
Common Questions About This Privacy Policy
If your question is not answered below, open a support case through live chat or email and mark it as a privacy matter. We will respond with the specific information that applies to your account.
What personal data does bgn999 collect when I open an account?
We collect the details you enter during registration — name, contact information and the wallet identifier for your chosen payment method such as Nagad or Rocket. We also collect technical session data your device sends automatically, like browser type and IP address, to protect your account from unusual access.
Does bgn999 share my data with third parties?
We do not sell your data or share it with advertising networks. If a payment processor handles a Nagad, Rocket or Upay transaction on our behalf, they receive only the minimum data needed to complete that transfer. All third-party processors are bound by data handling agreements before we work with them.
How long does bgn999 keep my transaction records?
Transaction records linked to wallet payments are kept for as long as applicable financial record-keeping rules require in the jurisdictions where we operate. Profile data that no longer serves an active account purpose is deleted or anonymised after your account closes. You can ask for the specific retention period through our support route.
Can I ask bgn999 to delete my personal data?
Yes. Submit a deletion request through email support or live chat. We will review what can be removed and what must be retained under any legal hold. We confirm the outcome in writing before processing. Requests that involve open transaction disputes may take longer to resolve.
How do I correct a wrong detail in my account?
Contact support through live chat or email with the correction you need — for example, an incorrect contact number or the wrong Upay wallet reference. We verify the correction against your account login before updating the record, so have your login details ready when you write in.
Does this privacy policy apply to my use of Nagad, Rocket or Upay directly?
This policy covers data we hold as the account operator. Each wallet provider — Nagad, Rocket, Upay — has its own policy governing transactions processed on their infrastructure. We recommend reading each provider's policy to understand the full picture of how your payment data is handled end to end.
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